Shipping policy

Shipping Policy

Last updated: June 2026

Thank you for shopping with Atelier 1989. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been received and verified.

Please note that orders are not processed or shipped on weekends or public holidays.

During product launches, promotions, or holiday periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

Netherlands: 1–3 business days
Belgium: 2–5 business days
Germany: 2–5 business days
Rest of Europe: 3–10 business days
International: 5–15 business days

Delivery times are estimates and may vary depending on the shipping carrier and destination.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to follow your package throughout its journey.

Delays

While we strive to meet all estimated delivery times, Atelier 1989 cannot be held responsible for delays caused by:

Shipping carriers
Customs clearance procedures
Severe weather conditions
Public holidays
Circumstances beyond our control

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order is returned to us, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at:

support@atelier1989.com

We will work with the shipping carrier to investigate and find a suitable solution.

Contact

For any shipping-related questions, please contact: